Return & Refund Policy
At Vivoriise, we want every customer to have a positive shopping experience.
If you are not completely satisfied with your purchase, our Return & Refund Policy provides clear guidance on available return and refund options.
Please carefully review the following terms before requesting a return.
Order Cancellation
Cancellation requests may be accepted before your order has been shipped or entered the fulfillment process.
If your cancellation request is approved, the full payment amount will be refunded to your original payment method.
Once an order has been shipped or fulfillment processing has started, cancellation requests can no longer be accepted.
Return Eligibility
We accept eligible return requests submitted within:
30 calendar days after the order has been delivered.
To be eligible for a return, the item must:
- Remain unused and in its original condition;
- Include original packaging and accessories;
- Include valid proof of purchase or order confirmation.
Please do not send returns before receiving approval from our customer support team.
Customers are responsible for applicable return shipping costs for preference-based returns.
Vivoriise does not charge any restocking fees.
How to Request a Return
To request a return, please contact our customer support team:
Email:
service@vivoriise.com
Please include:
- Order number;
- Product information;
- Reason for return;
- Photos or supporting information if applicable.
After reviewing your request, our team will provide return instructions and the appropriate return address.
Please do not send products to our business registration address unless specifically instructed.
Refund Process
Once we receive your returned item, our team will inspect the product condition.
After the inspection is completed, we will send you an email confirming whether your refund request has been approved.
If approved, the refund will be issued to your original payment method.
Approved refunds are generally processed within:
5–10 business days after approval.
Please note that the final time for funds to appear in your account may vary depending on:
- Your payment provider;
- Credit card company;
- Banking institution.
Delayed or Missing Refunds
If you have not received your refund yet, please:
- Check your bank account again;
- Contact your credit card provider or payment service provider;
- Confirm whether the refund is still being processed.
If you have completed these steps and the refund is still unavailable, please contact our support team:
Email:
service@vivoriise.com
Return Shipping Information
Before sending any product back, please contact:
Email:
service@vivoriise.com
Our team will provide return instructions and the appropriate return address.
For returns requested due to personal preference or change of mind, customers are responsible for return shipping costs.
If you receive an incorrect, defective, damaged, or materially different item due to our error, Vivoriise will provide an appropriate solution, including replacement, refund, or return assistance at no additional cost.