Cancellation Policy
At Vivoriise, we understand that circumstances may change after placing an order. Our Cancellation Policy provides clear guidance on when and how you can request an order cancellation.
Please review the following terms carefully.
Order Cancellation Request
Customers may request to cancel an order before the order has been shipped or entered the fulfillment process.
To request a cancellation, please contact our customer support team as soon as possible after placing your order.
Email:
service@vivoriise.com
Please include the following information:
- Order number;
- Customer name;
- Email address used for the order;
- Reason for cancellation.
Cancellation Time Limit
Cancellation requests must be submitted before your order enters the fulfillment or shipping process.
Once an order has been:
- Processed by our fulfillment team;
- Packed for shipment;
- Shipped to the delivery address;
we are unable to cancel the order.
In this case, you may request a return after receiving your order according to our Return & Refund Policy.
Refund After Cancellation
If your cancellation request is approved, the full payment amount will be refunded to your original payment method.
Refund processing time may vary depending on:
- Payment provider;
- Credit card company;
- Banking institution.
Most approved cancellation refunds are processed within:
5–10 business days
after confirmation.
Incorrect or Duplicate Orders
If you accidentally place an incorrect order or submit a duplicate order, please contact us immediately.
Our team will review your request and assist you if the order has not yet entered fulfillment.
Contact Us
If you have any questions regarding order cancellation, please contact:
Vivoriise Customer Support
Email:
service@vivoriise.com
Company:
Hunan Xingxing Xiangrong Technology Co., Ltd.